Training is vital... but why?
Training allows staff and volunteers to acquire new skills, sharpen existing ones, perform better, increase productivity and be better leaders. Since any charity is the sum total of what its team achieves individually, organisations should do everything in their power to ensure that employees perform at their peak and that's why at York Road Project we ensure all our staff have the relevant skills to better do their roles and support each other and our clients.
From how we communicate in the local community to how we best support some of our clients with complex care, we know the importance of training alongside development and whilst training isn't being delivered in person at the moment it's fantastic to see that a variety of the training providers we were familiar with prior to the pandemic have proactively switched to online training and development programs that are just as effective.
There are many training solutions that we've taken advantage of, here are three that stand out:
‘Psychologically Informed Environments’ (PIE) training
York Road Project previously implemented ‘Psychologically Informed Environments’ PIE throughout the organisation and with new staff being taken through this training and longer serving staff getting a refresher we thought we’d share some information about what it is, what it means to us and how it could potentially help our local community, staff, volunteers and clients.
A Psychologically Informed Environment (PIE), is one that takes into account the psychological makeup – the thinking, emotions, personalities, and past experience - of its participants in the way that it operates.
PIE is an approach to supporting people out of homelessness, in particular those who have experienced complex trauma or are diagnosed with a personality disorder. It also considers the psychological needs of staff/volunteers: developing skills and knowledge, increasing motivation, job satisfaction and resilience.
Many of the clients homeless services work with seem to have difficulty managing their emotions, appear impulsive and do not consider the consequences of their actions. Some may be withdrawn, isolated and reluctant to engage or exhibit anti-social behavior. The purpose of a PIE is to help staff understand where these behaviors are coming from and therefore work more creatively and constructively with challenging behaviors.
Food Hygiene (Level 3)
Operating out of our temporary facility spanning across the Woking hotel and HG wells conference center in Woking, those who are familiar with the facility will know that it was once a kitchen preparing food for big events so the kitchens there will be equipped with all the gadgets and gizmos allowing our chef to prep and cook food for our clients. Food hygiene regulations recommend at least one person is trained in food safety & hygiene level 3 so this training is vital as it ensures we are preparing and storing food safely.
Community Engagement through social media
The relationships we have with the local community are so important to us but with so many ways to engage our community fundraiser found that a training session surrounding social media and how effective each platform is for specific tasks was very useful. From Facebook to Instagram, Twitter to Linkedin, whatever social media platforms you may use, do you know what platforms you should use and when?