A brief glimpse of life as an Outreach Worker

A brief glimpse of life as an Outreach Worker

Posted on: 27 March 2018 in


I am the Senior Outreach Worker within the YRP Outreach Team, and have worked at York Road Project for almost 3 years.  I have had a long history of working with vulnerable adults in an advisory capacity; I achieved my NVQ4 whilst working with adults with severe and enduring metal health issues.

I do a lot of multi-agency working as the majority of the clients I work with have multiple complex needs and have successfully built up good working relationships with other professionals to ensure the best possible outcome for our mutual clients.

I love the work I do with my clients as it is so varied, one day I could be taking somebody to an assessment for their benefits or housing and the next I could be visiting someone in prison or attending a probation appointment.  One of the advantages of working within outreach is that there is no limit governing the amount of time we work with our clients which means we are able to work at a pace they are happy with, ensuring that we work to the best possible outcome.

I feel very privileged to do the job I do as I get a real insight into the issues that our clients face. The biggest reward for me however is when somebody learns to trust me, which can be so difficult for someone who feels they have been let down many times in the past.