Job Description: Day Services Team Leader 

Reports to: Chief Operating Officer

Closing date 5pm Friday 29th May 2020

37.5 hours per week
£28,000 per annum + on call allowance

York Road Project supports people experiencing homelessness in Woking and the surrounding boroughs. We are looking for someone with management experience who can work in a busy, chaotic but rewarding environment who has compassion and empathy for the work we do. The role is perfect for someone who has pre-existing management skills along with plenty of creativity and the ability to think on their feet. It is essential you share a passion for supporting people with a multitude of complex needs and that you have experience of working with people to achieve their goals and aspirations.

To cover on call one week in four is an essential part of this role – additional payment of £58.37per week.

Key tasks:

  • Ensure the smooth running of all services in line with contract requirements
  • Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service. 
  • Work to continuously improve staff competence, ensure ownership of all your employee issues and speedy and effective conflict resolution
  • Direct line management of day staff including Outreach Team (Assertive Outreach, Generic Outreach and Criminal Justice workers), Prop Day Centre Team, volunteers and Kitchen Supervisor.
  • Support staff to comprehensively assess clients’ needs.
  • Work collaboratively with other managers, actively contribute to the Management Team by attending required meetings in the local area.
  • Work with the Chief Operating Officer to set targets and monitor performance of the team
  • Help develop housing opportunities through good working relationships with housing providers and localauthorities.
  • Develop effective multi-agency operational links with statutory services and other appropriate agencies.
  • Support staff to provide appropriate, holistic support to our clients including delivering workshops.
  • Using our database, ensure correct records are maintained and submit contract reports to line manager on time and accurately.
  • Build awareness of YRP by giving presentations to a variety of audiences.
  • To attend a full team meeting bi-monthly and weekly day staff meetings
  • To attend regular meetings with the Chief Operating Officer
  • To undertake any tasks as identified by the Chief Operating Officer or Chief Executive, as and when required, to meet the needs of the Organisation.
  • Adhere to all the policies and procedures of York Road Project

Supporting staff and team dynamics:

  • Ensure staff are appropriately trained and supported to work to their full potential.
  • Provide regular staff supervision.
  • Develop a strong team spirit that provides cohesive and consistent services.
  • Foster personal growth and development of specialist skill/expertise.
  • Provide consistent staff cover through fair rotas

Record Keeping:

  • Record all contact with clients electronically in a timely manner ensuring accuracy at all times.
  • Recording and securing all paper documentation according to the Data Protection and Confidentiality policy.
  • Ensuring that all monies received are recorded and stored securely as per policy.
  • Ensuring that all records are completed accurately and on time to meet the needs of the Organisation’s Commissioners.


  • The post will be required to undertake internal and external training which may be away from the normal place of work and outside of normal working hours.

Please ensure you read the rest of the job specification here which includes a detailed person specification and required personal attributes. 

Apply Now

York Road Project is a registered charity in England and Wales #1162835 at 1 York Road, Woking GU22 7XH
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